Shipping Information
Orders within the GCC typically arrive within 1–2 business days after dispatch. For international orders, please allow up to 3 business days, depending on the destination.
While we do our best to meet the estimated delivery times, please note that busy periods may cause slight delays. We are not liable for any delays or unforeseen circumstances beyond our control, such as extreme weather conditions or customs issues.
You’ll receive a tracking number once your order has been dispatched.
Customs & Duties
We ship Delivery Duty Paid (DDP) for Bahrain shipments. For all international orders outside the bahrain, we ship Delivery Duty Unpaid (DDU). This requires customers to cover any customs fees imposed by the local authorities, which are non-refundable payments. Taxes and duties cannot be refunded if you decide to return your item.
Lost or Delayed Shipments
If your shipment is delayed beyond the estimated delivery time, please reach out to us at
📧 info@sunsuns.me
While we do our best to ensure timely delivery, we are not responsible for delays caused by couriers, customs, or force majeure.
Returns & Refunds
Return Policy
- Returns must be requested within 14 days of receiving your order
- Items must be unused, in original condition and packaging
- Custom or personalized products are not eligible for return unless defective
How to Request a Return
- Email info@sunsuns.me with your order number and reason for return
- Once approved, return instructions will be provided
- After inspection, refunds or exchanges are processed within 7 business days
Refund Details
- Refunds are issued to the original payment method
- Shipping fees are non-refundable, unless the item is incorrect or defective
- If the return is due to our error, we will cover return shipping costs
Need Help?
Our support team is available Sunday through Thursday, 9:00 AM – 5:00 PM (GMT+3)
We aim to respond within 24 hours.
Reach out anytime at:
📧 info@sunsuns.me
